Terms of service

Last updated: November 9, 2026

These terms govern the use of Xpedi (https://expediente.itxsupport.com), a service provided by ITX Support. By creating an account or using the application you accept them on behalf of yourself and, if applicable, the clinic you represent.

1. The service

Xpedi is a web application for clinics and health professionals to keep patient records, manage schedules and communicate with patients. The functions available depend on the plan and modules contracted by each clinic.

2. Accounts

• Each clinic has an administrator who creates and manages the accounts of its staff and assigns their roles.
• Each person must use their own account, keep their password confidential and tell the administrator immediately about any unauthorized use.
• The clinic is responsible for the actions taken with its accounts.

3. Responsibilities of the clinic

• Have the legal basis and, when required, the consent of patients to record their information, including health data, images and session recordings.
• Keep the information accurate and use it only for health care and the clinic's legitimate administration.
• Comply with the laws that apply to its professional practice and to clinical records, including Costa Rica's Law 8968 on personal data protection.
• Respond to patients' requests for access, correction or deletion; ITX Support will help.

4. Acceptable use

You may not use the service to break the law, to access data of other clinics, to attempt to bypass security or permissions, to send spam or unsolicited messages, to upload malicious software or to overload the service.

5. Clinical information

Xpedi is a record-keeping and management tool. It does not provide medical advice, diagnoses or treatment; professional decisions are the exclusive responsibility of each health professional.

The prescriptions and sick-leave section is for follow-up only: the application does not issue official digital or electronic prescriptions, nor official certificates. Official prescriptions are issued by each professional through the channels their professional college and the Ministry of Health require.

6. Google and Microsoft integrations

Connecting Google or Microsoft is optional. When connected, the application uses those accounts only as described in the privacy policy (sign-in, calendar for appointments and sending patient e-mails). Their use is also subject to the terms of those providers. You can disconnect them at any time.

7. Data ownership and privacy

The clinic owns its data. ITX Support processes it only to provide the service, as described in the privacy policy, which is part of these terms.

8. Plans, trial and payment

Accounts may start with a free trial. After that, use requires the plan agreed with ITX Support. If payment is not made, the account may change to read-only and, after notice, be suspended.

9. Availability and support

We work to keep the service available and secure, with backups, but we do not guarantee that it will be uninterrupted or error-free. Planned maintenance will be announced when possible. Support: dsoto@itxsupport.com.

10. Cancellation

The clinic can cancel at any time. ITX Support may suspend accounts that seriously breach these terms. After cancellation the clinic can request an export of its data; then it is deleted as indicated in the privacy policy. The clinic is responsible for keeping records for the period required by law (in dentistry, at least 5 years after the last appointment).

11. Limitation of liability

To the extent permitted by law, ITX Support is not liable for indirect damages, loss of profits or damages resulting from improper use of the service or from information entered by users. Our total liability is limited to the amount paid by the clinic in the last twelve months.

12. Changes

We may update these terms. We will publish the new version on this page with its date and notify administrators of significant changes. Continued use after the change means acceptance.

13. Applicable law

These terms are governed by the laws of the Republic of Costa Rica. Any dispute will be submitted to the competent courts of San José, Costa Rica.

14. Contact

ITX Support · dsoto@itxsupport.com